THE LILY RETREAT BEAUTY ROOM TEL:07624 304231
  • Home
  • Policies
  • About
    • Meet The Team
    • Opening Times
    • Contact
    • Rewards Card
  • Treatment List
    • Skin Treatments >
      • Dermalogica Skin Treatments & Microdermabrasion Facials
      • Dermalogica Chemical Peel
      • Million Dollar Facial-Dermaplaning-MicroNeedling
      • Dermaplaning & Chemical Peel
      • A-Lift Facial (Non-Surgical Face Lift)
    • Waxing & Threading
    • Lash & Brow Treatments
    • Manicure & Pedicure
    • Make-Up
    • Body & Massage Treatments
  • Treatments for Men
  • Special Offers
  • ONLINE BOOKING
  • buy gift vouchers
  • BUY DERMALOGICA SKINCARE
    • your skin >
      • adult breakouts & acne
      • sensitivity & redness
      • signs of skin ageing
      • dryness and dehydration
      • oiliness
      • uneven skin tone
      • teenage breakouts
      • Sun Protection
    • Gift Sets
    • cleansers
    • toners
    • exfoliants
    • moisturisers
    • serums & boosters
    • masques
    • skin kits
    • clear start (teenage range)
    • eye treatments
    • body collection
    • travel sizes
  • NEW! Double Treatment Room

Our Policies

CANCELLATION & NO SHOW POLICY
If you cancel an appointment within 24-48hours of your treatment you will Be charged 50% of your treatment cost.
If you cancel an appointment within 24 hours of your treatment or do not show up to an appointment you will be charged for the full amount of the treatment(s) price. 
You will be invoiced for the amount owed.
No future appointments will be offered until all cancellation/no show charges are paid.


LATENESS
If you are running late, please contact the salon ASAP to let us know your expected arrival time.
Depending on the length of time and service booked, we will either offer a shorter service or your appointment will be cancelled.
If you are more than 15 mins late, your appointment will be cancelled and treated as a no show and charged at 100%


CHILDREN & GUESTS
Due to the size and layout of the salon, as well as the use of tools, which can cause harm, children & guests can not be accommodated for at The Lily Retreat.


CHANGE OF MIND
If you attend your appointment and decide that you don’t want the full-service agree, you will be charged the full cost of the initially booked service.
If you do change your mind you must let us know at least 48 hours prior to your appointment so we can make amendments without charge.


REFUSAL OF SERVICE 
We reserve the right to refuse a booking or appointment for any reason such as: frequent lateness, failure to follow aftercare procedures, failure to comply with the policies listed.




 There are no exceptions to this policy.
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  • Home
  • Policies
  • About
    • Meet The Team
    • Opening Times
    • Contact
    • Rewards Card
  • Treatment List
    • Skin Treatments >
      • Dermalogica Skin Treatments & Microdermabrasion Facials
      • Dermalogica Chemical Peel
      • Million Dollar Facial-Dermaplaning-MicroNeedling
      • Dermaplaning & Chemical Peel
      • A-Lift Facial (Non-Surgical Face Lift)
    • Waxing & Threading
    • Lash & Brow Treatments
    • Manicure & Pedicure
    • Make-Up
    • Body & Massage Treatments
  • Treatments for Men
  • Special Offers
  • ONLINE BOOKING
  • buy gift vouchers
  • BUY DERMALOGICA SKINCARE
    • your skin >
      • adult breakouts & acne
      • sensitivity & redness
      • signs of skin ageing
      • dryness and dehydration
      • oiliness
      • uneven skin tone
      • teenage breakouts
      • Sun Protection
    • Gift Sets
    • cleansers
    • toners
    • exfoliants
    • moisturisers
    • serums & boosters
    • masques
    • skin kits
    • clear start (teenage range)
    • eye treatments
    • body collection
    • travel sizes
  • NEW! Double Treatment Room